Spa Elegance | Delivering the Ultimate Spa Experience

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Return Policy

If for any reason you are not 100% satisfied with your purchase, you may return the product within 30 days of our receipt of order - for full refund. Shipping charges are non-refundable and return shipping is the customer's responsibility unless the return/exchange is due to Spa Elegance's error.

  • We reserve the right to deny any returns beyond the 30 day limit, and any refund amounts shall be at the discretion of Spa Elegance.  Returns received after 30 days are subject to a 25%restocking fee.  
  • All products sold by SpaElegance are subject to any applicable manufacturer's warranty.  In some cases, it may be necessary for SpaElegance to refer our customers directly to the product manufacturer for warranty information or questions.
  • If returned merchandise appears to be in poor condition as a result of misuse or poor maintenance, a charge for any necessary replacement parts, labor, and/or shipping may apply. 
  • Claims and shortages must be reported within 48 hours of receiving your order. All packing materials must be saved.

  • A 25% restocking fee may apply to certain furniture and equipment items.  This fee may be increased at the discretion of SpaElegance on items that are either damaged or used. 

  • No returns will be accepted on books, videos, skin & body products, special orders and customized orders.

  • All sales are final on Silhouet-Tone Equipment. 

Return Process

  • Call Spa Elegance Customer Service at 1-877-200-7727 to obtain a Return Authorization Number (RMA). NO RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER.
  • Re-package the product being sure to use quality packaging materials. The product should be packaged with peanut-type material filled to the top of box, and taped securely. Ship only insured and prepaid.
  • Include a return product form in the package, making certain to note the quantity being returned, as well as the reason for return, using appropriate code.
  • Ship t Attn: Returns, Spa Elegance, Inc., 549 Rt 30, Imperial, PA  15126.

Acceptance of shipment constitutes acceptance of the above terms.

     

     

     

     

     

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